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Responsible Gaming

Let Gaming Be A Source of Fun,
Not a Reason to Chase

Ozwin believes responsible play is the best play. We want you to enjoy gaming — but never at the cost of your family, health, or financial wellbeing.

Safety Tools Check Yourself
Commitment 01
Entertainment First

Gaming is always a form of entertainment, not a way to earn money. Keep that line clear.

Commitment 02
Stick to Your Budget

Only play with money you can afford to lose without it impacting your daily life.

Commitment 03
Set Time Limits

Decide how long you'll play each day before you start. Once that time is up, take a break.

Commitment 04
Seeking Help

Asking for help isn't a weakness — it takes courage. Ozwin is always here for you.

Ozwin's Commitment

What Do We Do for Responsible Gaming?

Ozwin doesn't just talk the talk — we actively ensure responsible gaming in practice.

Set Personal Limits

Decide for yourself how much you want to deposit or wager daily, weekly, or monthly. Once a limit is set, it cannot be increased easily.

Time Alerts

After a set period of play, Ozwin will send you a reminder. Take a break, clear your head, then decide your next move.

Self-Break Feature

Pause your account for a day, a week, or a month. While the break is active, you won't receive any bonus or promotional emails.

Permanent Closure Option

If needed, permanently close your Ozwin account. Reopening it will require a waiting period of at least 6 months.

Gaming History Review

View your gaming history, win/loss record, and time spent at any time. Use it to check in with yourself.

24/7 Support

Ozwin's Bengali-speaking support team is available around the clock for any concerns. If you have worries about your gaming, don't hesitate to reach out.

Safety Tools

Ozwin's Responsible Gaming Tools

These tools are completely free to use and are available at any time from your account settings.

Deposit Limit

Set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.

In Account Settings
Loss Limit

Set a loss limit before you start — once you reach it, your session will end automatically.

In Account Settings
Session Time Limit

Set how long each gaming session will last. When time is up, the platform will automatically lock you out.

In Account Settings
Cooling-Off Period

Take a gaming break anywhere from 1 day to 6 weeks. During your break, bonus emails and promotions won't bother you.

Via Support
Hiding Betting History

Simplify your account dashboard to shift your focus — not to hide your gaming history.

In Account Settings
Permanent Self-Exclusion

Use this option to permanently close your gaming account. Reopening it requires a minimum of 6 months and identity verification.

Via Support
Your Limit — An Example

Here's how to check how much you've used this month:

Monthly Deposit Limit0%

৳3,200 used / ৳8,000 limit

Weekly Loss Limit0%

৳900 lost / ৳2,500 limit

Daily Time Limit0%

1.5 hours used / 3 hours limit

To change your limits, go to your account settings or reach out to support.

Change Settings
Warning Signs

Recognise the Signs of Problem Gaming

Spending beyond your budget: Telling yourself "just a little more this time" every month is a warning sign.
Chasing losses with more bets: The urge to place bigger bets after a loss in an attempt to win it back.
Losing track of time: You've lost track of when you started, and hours have gone by without you noticing.
Distancing from family and friends: Withdrawing from family life or social activities due to gaming.
Restlessness when unable to play: Feeling irritable, anxious, or mentally unsettled when you're unable to play.
Hiding It: The tendency to hide how much you're gaming from family members.
Gaming with Borrowed Money: If you need to borrow money, take out loans, or dip into savings to fund your gaming.

If you notice any of the signs above in yourself, don't wait — contact Ozwin support. We're not here to judge; we're here to help.

Self-Assessment

Is my gaming under control?

Answer the questions below honestly. This isn't a test — it's a chance to better understand yourself.

1Did you exceed your gaming budget last month?
No, never
Once or Twice
Often
2After a loss, have you placed more bets to try to win it back?
No, never
Sometimes
Almost Always
3Has gaming caused problems with family or friends?
No, never
It Happened Once
Yes, Several Times
4Is gaming affecting your sleep, eating habits, or work?
No, not at all
Occasionally, a little
Yes, quite significantly

How to Stay Safe

7 Simple Rules for Responsible Gaming

1
Set a Budget and Stick to It

At the start of each month, set a dedicated gaming budget — a small portion of what's left after your essential expenses. Once that budget is gone, that's it for the month.

2
Respect Your Time Limits

Limit yourself to 1–2 hours of gaming per day. Set a timer on your phone or the Ozwin app — and when it goes off, stop. No exceptions for "just 10 more minutes."

3
Stay Calm After a Loss

Chasing losses with more bets is the biggest mistake you can make. If you're on a losing streak, close the app, go for a walk, spend time with your family.

4
Don't Think of Gaming as a Source of Income

Some win, some lose — that's just how games work. Planning on gaming as a regular source of income isn't realistic.

5
Never Play with Borrowed Money

Never gamble with borrowed money or someone else's funds. Only play with your own disposable income.

6
Use Ozwin's Protection Tools

Set deposit limits, loss limits, and time limits. These aren't signs of weakness — they're smart decisions.

7
Take a Break When You Need One

If you feel gaming is becoming a source of stress, take a break immediately. Use Ozwin's cooling-off or self-exclusion options.

Read More

Why Does Responsible Gaming Matter?

Gaming has become a part of everyday entertainment for millions of people in Bangladesh. With smartphones widely available and mobile payments easier than ever, online gaming is more accessible than it's ever been — and that accessibility can sometimes become a problem.

Ozwin understands that its platform has a real impact on people's lives. That's why we don't just want to offer great games — we want our members to enjoy gaming in a healthy, happy, and controlled way.

Responsible gaming means keeping gaming in its proper place — in the entertainment column, not the essentials column. Time with family, focus at work, and physical well-being always come before gaming.

Keep in Mind: At Ozwin, your long-term happiness matters more than a single day's revenue. We want you to enjoy gaming for years to come — with no regrets.

If a family member believes their loved one is struggling with gaming, they can contact Ozwin support directly. We provide free advice and assistance.

Related Pages
Common Questions

Responsible Gaming — Frequently Asked Questions

No, your balance is fully protected during a self-exclusion break. Once the break ends, you can log back in and your balance will be exactly as you left it. Please note that bonus validity periods will not be extended during the break.

Yes, but there are rules in place for your protection. Lowering a limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — giving you time to reconsider your decision.

For privacy reasons, only the account holder can close their own account. However, family members can contact Ozwin Support for guidance and advice. In serious situations, special arrangements may be made on the basis of legal documentation.

Permanent self-exclusion is a serious step and remains active for a minimum of 6 months. After this period, if you feel your situation has changed and you can play responsibly, you may submit a request to our support team — though identity verification and a few questions will be required.

The Ozwin support team can provide you with information and guidance on responsible gaming. For mental health support in Bangladesh, you can reach out to Kaan Pete Roi (01779-554391) or the National Mental Health Helpline.

Play Responsibly, Enjoy the Experience

Play on Ozwin on your own terms. Set your limits, take regular breaks, and keep gaming what it should be — entertainment. We're with you every step of the way.

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